Joya9 Sera treats the privacy of your personal information as its top priority. Here you'll find a clear explanation of what data we collect, why we collect it, and how we keep it secure.
Your Privacy Is Our Responsibility: By creating an account with Joya9 Sera, you agree to this Privacy Policy. We are committed to never selling your information to any third party.
Joya9 Sera is a trusted online betting and gaming platform dedicated to delivering the best experience for users in Bangladesh. We believe protecting the privacy of your personal data is our ethical responsibility.
This Privacy Policy provides a full account of how Joya 9 Sera collects, stores, uses, and protects your information. This policy has been prepared in compliance with applicable data protection laws in Bangladesh and international GDPR guidelines.
Please read this Privacy Policy carefully before using any Joya9 Sera service. If you have any questions, feel free to reach out to our support team.
Joya9 Sera only collects information that is necessary to provide our services — nothing more. A full breakdown of the data we collect is provided below:
| Data Type | Example | Collection Date |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At Registration |
| Contact Information | Phone number, email address | At Registration |
| Financial Information | BKash/Nagad number, bank account | During Deposit/Withdrawal |
| Transaction Information | Deposit, withdrawal, and betting history | On every transaction |
| Device Information | IP address, browser, operating system | At the time of your site visit |
| Cookies Data | Session data, preference settings | While browsing |
For identity verification, Joya9 Sera may request a copy of your national ID, passport, or driving license. These documents are used solely for the verification process and are stored with the highest level of security.
Joya9 Sera uses your data only for specific, legitimate purposes. Our reasons for using your data are outlined below:
Joya9 Sera maintains the highest industry standards to protect your data. Our security measures are described below:
Cookies are used on the Joya9 Sera website and app. Cookies are small text files stored on your device that help improve your experience on the site.
You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.
Joya9 Sera retains your data only for as long as necessary. The retention periods for different types of data are outlined below:
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Financial Transaction Records | 7 years as required by legal obligations |
| Betting History | 3 years |
| Support Conversations | 2 Years |
| Cookies & Session Data | Until end of session or up to 1 year |
| Identity Verification Documents | 5 years after account closure |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
As a Joya9 Sera user, you have several important rights regarding your personal data:
Joya9 Sera gives you full control over your personal data.
You may request to know what information Joya9 Sera holds about you. We are required to respond within 30 days.
If any of your information is incorrect or out of date, you can request a correction. You can also update it directly from your account settings.
Under certain circumstances, you may request the deletion of your data; however, information required for legal obligations may not be removable.
In certain circumstances, you have the right to request that the processing of your personal data be temporarily restricted.
You may request to download your data or transfer it to another service.
You can object to your data being used for marketing purposes and unsubscribe from marketing emails at any time.
Joya9 Sera strictly enforces a policy of keeping minors (under 18) away from gaming and betting. We believe responsible gaming starts with age verification.
Joya9 Sera reserves the right to update this Privacy Policy as needed. When any changes are made, we will take the following steps:
We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:
We protect your data not just in words, but in practice.
The Joya9 Sera Privacy Policy is written in plain, easy-to-understand language — no complicated legal jargon, just clear explanations anyone can follow.
Every data transfer is secured with 256-bit SSL encryption. We remain constantly vigilant to keep your information out of reach from hackers.
Joya9 Sera never sells your information to advertisers or third parties. This is an absolute, non-negotiable commitment.
You always have the right to view, correct, or delete your personal data. A single email is all it takes to exercise that right.
The Joya9 Sera Privacy Policy is built in compliance with GDPR international data protection standards, which are recognized as the highest benchmark globally.
Our Bangla support team is available around the clock for any privacy-related questions. A single email is all it takes to get help.
You've read the Joya9 Sera Privacy Policy — now open your account with confidence. Your information is completely safe with us. A 500% Welcome Bonus is waiting for you.